What to expect from Tendercare

The tasks that carers will carry out will be listed in your communication folder, as will be the time spent per visit. If you are not satisfied with any aspect of our service being provided to you, please contact the office. We will be happy to discuss any issues and make changes if required.

You will be allocated a regular carer for your visits wherever possible. At times of absence your time of visit may vary from that of your regular carer. This will be avoided where possible but it can happen as it is not possible for everyone to be visited at the same time. The office or your regular carer will let you know when someone else is calling and if the time is different that it is convenient for you. Where possible you will be introduced to your new carer.

We expect our staff to take great care over their duties and a pride in their work.

We will provide continuity at all times with your care.

We will at all times maintain our core values. If at any time you feel that these have not been met, you may wish to make a complaint either direct to your carer who will try to resolve the issue straight away, or you can use the complaints process.

All staff are vetted and trained before providing care to each individual.

Tendercare's manager will come and visit on a regular basis, to review your care plan and check your progress and well-being and that of the staff. This will also give you the opportunity to raise any issues you may have, or to complement the staff.

I am a local pharmacist that Tendercare uses for all their service users. The Manager Candy always brings in the scripts and collects medications. Candy always flags up anything that may be different on the scripts. When she goes away, all medications are collected in advance so that the service users are catered for whilst she is away